Resource Planning- Scheduling-Process Lead

Role Description:

  • Managing Scheduling activities end to end and MIS activities.
  • Client Interaction and WFM Operational delivery as per KPI’s
  • Focus on innovation and ability to operate independently in an environment strongly focussed on creating impact for the business
  • Liaison with onshore partners and ensure success of the engagements

Candidate Description
•         Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
•         Generates and evaluates staffing schedules, and ensures data updates into scheduling system and provides recommendations based on analysis.
•         Customer Focus: must demonstrate competency in dealing with all levels of employees /management and building strong relationships with teams and all organizational customers.
•         Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills
•         Drive for Results: must possess the ability to work under pressure, meet deadlines and be accountable for performance.
•         Time Management: must be able to multi-task, be detail oriented and demonstrate strong organizational skills.
•         Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
•         Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
•         Problem Solving: must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action.
•         Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
•         Learning on the Go: must be willing and able to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value.
•         Dealing with Ambiguity: ability to adapt and excel as a team player in a fast-paced and change-oriented environmentural Attributes

 

Education and Experience

  • Graduate from accredited educational institute.
  • Candidates having 4 to 07 years of relevant experience in areas Scheduling, Real Time Team operations and Team Handling
  • Aspect knowledge would be an added advantage
  • Must have strong verbal and written communication
  • Project management skills with an ability to set and maintain priorities

Ref:

224407

Posted on:

September 14, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Noida

Department:

BPO / Consulting

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information