Reporting Manager | 4 to 6 years | Bengaluru

Job Description

  • 4 to 6 years of experience as a Reporting Manager
  • Manage coordinate track and report on service level activities conducted by the client vendor    
  • Data Analysis and reporting should be proficient in MS office  Excel Word PowerPoint     
  • Prepare   Publish service level performance reports as per agreed frequency  daily weekly  monthly  etc    
  • Proactively monitoring service performance against SLAs liaising with Business Service Managers and delivery managers to ensure that service level agreements are not breached    
  • Production of regular and ad hoc reports pertaining to the services Develop comprehensive report strategy to drive ecosystem performance monitoring    
  • Facilitate periodical Service Review meetings as per the SIAM governance framework     
  • Knowledge of better  ITIL  SACM    drive improvements  good communication and presentation skills
  • Bachelor s degree in a related field  ITIL Foundation v 3 Certification or higher required 

Primary Skills

  • Reporting Manager
  • SNOW Reporting module
  • (Dashboards) All MS tools including Advance Excel (Expert in Excel)

Secondary Skills

  • Report requirement gathering, development and design
  • Any BI Tool.

Ref:

945807

Posted on:

September 9, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Infrastructure & Service Integration