Reporting Analyst | 4 to 6 years | Mumbai

Job Description

  • Reporting analyst is part of our Service Management team It will be key to extending and increasing our service management capability and to enabling us to deliver our objectives
  • This role would be suited for an experienced data loving service management professional Accountabilities 
  • Be able to Interpret metrics for our stakeholders in the context of stated business technology and service management strategy
  • Contribute to the delivery of the overall technology service strategy, Stay abreast of industry trends and change Work with Service Delivery team to build a mature community of practice which will deliver value to the Economist Operations Support Ownership of the provision of a suite of regular metrics reporting and analysis across multiple service areas like Incident Problem Change etc
  • Reference specific metrics as agreed with stakeholders and highlight critical service anomalies, Ensure service reporting is readily available for all stakeholders in formats which meet their needs
  • Collaborate with colleagues to ensure services are appropriately monitored so that the required KPIs can be tracked Be part of a service management wide follow the sun major incident response team with particular responsibility for incident communications and managing information to stakeholders during an M I Monthly calculate the SLA by collaborating with respective Stake Holder
  • Change Transition Ensure service monitoring remains viable in line with service change Ensure significant new services have metrics reporting requirements clearly stated and reporting requirements are agreed Experience skills and professional attributes Ideal skills and abilities for this role are Skills Considerable knowledge and experience of data and statistical analysis
  • Experience with a range of reporting tools Ability to create impactful reports which provide meaningful data and analysis Able to respond to the needs of stakeholders and adapt reporting as required Expert in Excel and Macros Competencies
  • Excellent commercial awareness and a laser focus on customer experience A proactive individual who will take responsibility to act and think laterally to rapidly solve problems and recommend improvements Strong customer focus excellent problem solving and analytical skills Strong verbal and written communication skills Qualifications ITIL Foundation certificate or higher preferably ITIL4

Primary Skills

  • Service Management

Secondary Skills

  • Service Delivery

Ref:

564768

Posted on:

March 31, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai