Remote Desktop Support- 2 to 4 Years

Short Description

Remote Desktop Support- 2 to 4 Years- Mumbai

Qualifications

Any Graduate

Job Responsibilities

Job Title- Remote Desktop Support

Experience- 2 to 4 Years

Job Location- Mumbai.

Job Description-

Primary Skill Remote Desktop Support L2

Job Description

Provide investigation diagnosis resolution and recovery for hardware software problems

When unable to resolve escalate to second or third level in accordance with escalation processes

Escalate hardware related problems to the third party warranty and non warranty supplier Maintain overall ownership of user s issue service ensuring that they receive resolution within a reasonable timeframe

Provide initial assessment of urgency and business impact on all support calls

Record incident resolutions in Service Now

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes

Support the following technologies

Microsoft Office 2003 7 10 products Outlook Word Excel Access Web browsers Windows XP 7 8 desktops laptops printers networked copiers NIC s basic LAN WAN connectivity and others as assigned

Receive escort and guide 3rd party suppliers

On Site Spare part administration

Ability to work independently and in a team environment

Ability to communicate well with internal and external contacts

Strong problem resolution skills required Calculated Billable ExternalNew

Contact Person- Kunal Angre

Ref:

372730

Posted on:

December 16, 2019

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

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