Program Manager | 9 to 12 years | Bengaluru &Mumbai

Job Description

  • Facilitate weekly and monthly meetings with the Regional Leaders in the Europe SBU and report out key outcomes and action items.
  • This role requires being the key SPOC between the DCX Europe Leader, and the Regional & CoE Leaders within Europe.
  • Assess inquiries directed to the Europe DCX leader, determine the proper course of action and coordinate with the right stakeholder to manage and close out key DCX initiatives.
  • Prepare summary of key updates and discussion points with various stakeholders for weekly and monthly connects
  • Support creation of content and sales enablement collaterals for Customer Experience Offerings meant for internal audiences – Account executives and Sales reps.
  • Ensure all content is in compliance with defined templates
  • Collaboration (via emails, calls,etc.) with various Practice teams, SMEs, Account Executives across DCX to gather and build content.
  • Prepare and report out summary of key sales numbers.

Primary Skills

  • Prior experience in working with senior leadership and stakeholders
  • Strong stakeholder and project management skills
  • Excellent written and communication skills – should be able to translate technical content into business parlance
  • Excellent observational and interpersonal skills

Secondary Skills

  • Ability to coordinate between various stakeholders and manage multiple tasks at once.
  • Proficiency in MS Office – PPT, Word, Excel.
  • Good to have : Prior knowledge of Digital Customer Experience & experience in project management roles.

Ref:

885993

Posted on:

July 16, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Digital