Procure to Pay | 9 to 11 years | Bengaluru

Job Description

  • Operates as Subject Matter Expert for P2P processes.
  • Responsible for production Planning &  meeting of KPI / SLA
  • Responsible to develop & groom team members to grown within organization
  • Responsible to update DTP & SOP in regular intervals
  • Responsible to provide daily performance updates to both senior management & customer
  • Responsible to maintain good rapport with the customer
  • Responsible to initiate continuous process improvements within process thru different tools, such as six sigma
  • Identify and communicate potential risks and failure points
  • Will be first point of contact escalation for the team & Customer
  • One to one performance feedback to team members on regular intervals
  • Handles complex client specific queries, issues or escalations within the client context
  • Drives process redesign to ensure improvement within client context
  • Proven project management skills especially with complex engagements
  • High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands
  • Establishes and monitors the control framework within the client processes context

Primary Skills

  • Manages the contract on a daily basis including operations and finance. manages complex operational issues and ensures that operations are run according to budget. Build and develops the team.
  • Good knowledge on the GPM methodology and will be absorbed into delivery in the run phase.
  • Very strong on the documentation of the processes. Experience in GPM transition (Alignment/ Impact Assessment) would be and added advantage, as he/ she will be driving the alignment exercise with support from two experienced R2R SME’s
  • Strong Analytical skills include identifying, forecasting and resolving problems

Secondary Skills

  • Multi-tasking & Ability to work independently with minimum supervision
  • Very good Customer Service skills and client-focus attitude 
  • Sound People Management & Communication Skills

Ref:

870993

Posted on:

October 6, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore