Process Lead – BSEC Sales KM Team

Job Description:-

Knowledge and Content Management

Roles and Responsibilities –

 

  • Support Sales, Delivery knowledge requests from Senior Management, Bid Managers and Sales Lead
  • Liaise with the Onsite team, Bid Manager for clarifications and work on the request to provide and recommend the best possible references, boilerplate material for the bid
  • Assist with sourcing specific references and callability status of the same
  • Maintain and regularly update the repository of re-usable content for your community
  • Capture references, assets and refresh the same regularly
  • Maintain KM repositories of content – including taxonomy maintenance and tagging keywords, with inputs from SMEs where required
  • Distribute new knowledge, reference captured to the larger teams as required
  • Maintain one common repository, t-room, portal specific for the community assigned
  • Collaborate with SMEs, Global Knowledge Management team and other stakeholders for the latest and relevant content and author technical, non-technical responses as appropriate
  • Help with the creation of capability deck for client visits, presentation
  • Ability to build a knowledge base of important re-usable component from the proposal worked on
  • Ability to write, design communications (newsflash, newsletters, surveys, quizzes) for the community

 

Primary Skills:-

 

  • Understanding of Knowledge Management principles and processes
  • Experience in use of Knowledge Management platforms like KM2.0, KM3 and SharePoint
  • Ability to choose the appropriate platform for different types of knowledge requirements
  • Ability to search the knowledge repositories effectively for supporting information requests
  • Good exposure to social media tools and platforms
  • Understanding of key software tools and technologies
  • Excellent communication skills (Oral, Written and Presentation) with fluency in English
  • Ability to work with internal clients and understand their requirements
  • People Management skills and exposure to collaborative work style

 

Secondary Skills:-

 

  • Good research skills – ability to grasp, analyze, compare, contrast large amounts of information
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple assignments simultaneously balancing project work with high priority requests
  • Understanding of Capgemini organization structure and business.

 

Ref:

195979

Posted on:

June 10, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Kolkata

Department:

BPO / Consulting

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