Process consultant

Quality Assurance – Manager – Mumbai

Executing end to end Process consulting projects based on ITIL SO 20000 CMMI SVC models and frameworks                
Drive Continuous Service Improvement programs using various methods and techniques                
Facilitate integration of service management tools, processes and SLA KPIs                
Define measurement framework for SLAKPIs                
Conducting ITIL training programs at all levels  and  active involvement in development and maintenance of training course materials                
Active contribution in Pre-sales activities and customer relationship management                
Active contribution in sales and brand building                
Ownership of client engagements and quality deliverables                
Contribute best practices to knowledge repository                
Mentoring ITIL consultants                
The job may involve short term medium long term deployment at customer location could be anywhere in India and Abroad                

Ref:

211166

Posted on:

September 13, 2018

Experience level:

Manager

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Department:

Business Support Function (HR, Marketing, etc)

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