Process Analyst

Process Analyst

Job description

Process analyst works with businesses to identify areas where performance or processes can be improved. This involves meeting with key stakeholders to determine the goals of the function/organization, gathering and analyzing data and process mapping. This is well suited for someone with great interpersonal and communication skills, an aptitude for analyzing data, and great Telcom business acumen

Roles & Responsibilities

  • Process analysis and documentation
  • Business requirements gathering, definition and prioritization
  • High level business solution design, which may cover aspects of customer journey design, policy design, business process design, business procedure design, organization / people design and high-level functional systems design
  • Translate business requirements into product functionality and assess the risks, feasibility, opportunities, and business impacts of various technology recommendations
  • Capture & document business processes, functional & data requirements and be able to communicate with the technical resources
  • Create acceptance criteria and validate that solutions meet business needs through defining and coordinating testing
  • Demonstrate experience in tracing requirements and solution design into subsequent system design activity, and confirm that technical designs follow the business design
  • Analysis to support key decisions made by the Project sponsors and teams
  • Experience in Consulting and exposure to digital transformation engagements is preferable



  • Minimum 5+ years in Digital Transformation and Consulting projects
  • Previous experience in Telco Sector
  • Success-oriented people who have a consulting mindset, strong analytical skills, a competitive drive, and an entrepreneurial spirit that will help propel the continued growth of the firm
  • Ability to communicate effectively with cross-functional teams
  • Ability to work in a fast-paced environment where continuous change/innovation is desired
  • Critical thinker, Problem solver, Good communication & negotiations skills
  • Strong written, verbal communication skills, presentation and persuasion skills
  • Willingness and able to travel across South East Asia region



Posted on:

April 7, 2021

Experience level:

Experienced Non-Manager

Contract type:

Permanent Full Time


Kuala Lumpur

Business units:

APAC Business Line