Problem Manager

Problem Manager: We are looking for you to strengthen our team!

Capgemini Finland is looking for a Problem Manager to strengthen our Process Team in Capgemini Finland. You should be interested in processes and really believe that ITIL processes make life easier!

The Problem Manager is responsible for managing the lifecycle of all Problems. You will be part of our Client Team and you work daily with other Process Managers and Operational Delivery Manager. Problem Manager plays one of the key roles in an account and you have a good opportunity to develop problem process together with the client and the team.

Problem Manager’s role includes:

  • Overall responsibility of Problem life cycle
  • Analyzing the cause of reoccurring incidents
  • Co-operation with the client Problem Manager, process managers and technical teams
  • Leading proactive and reactive Problem Management
  • Arranging Problem Management training for the organization
  • Continuous development of the Problem Management process together with the client 

You will also carry out SLA reporting.

The role requires fluency in both Finnish and English, Finnish citizenship, as well as the ability to pass a background security check. With strong expertise in your domain, problem-solving skills and attention to detail, you feel right at home with multicultural and international environment. As an important player in the team, you aim to provide excellent customer service by communicating difficult concepts clearly and by being flexible to changes. You also have good cooperation, communication, presentation, and negotiation skills, but you are able to work independently, too. You have suitable Bachelor degree or you are at the final stages of your studies. Good attitude and genuine interest in ITIL processes is a must!

We offer you a challenging position in a growing, international company with of interesting assignments, space and freedom for your new ideas, and support for developing and widening your competence through our comprehensive training programs. We have a great workplace with excellent team spirit.  For us your balance between professional challenges and personal life is important. Your total reward package includes base compensation and the benefits of an international employer. You will be working full-time in the Helsinki capital area.

Why join us?

Grow with the experts and work with the top clients. Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. You will have a chance to participate in major high impact IT programs that affect multiple touchpoints in the daily life of people. You will get our career model to support you in your career development.

Enjoy your workday and life.  We stand out by having the nicest people in IT industry, a strong culture of helping each other and loads of flexibility to support work-life balance.

Be trusted and valued. We give our people the freedom to do their work and trust them.

How to apply

Apply by 18th March 2019 by clicking the Apply now button below: please include your CV and salary expectations! Also note we start interviewing suitable candidates already during the application period; position will be filled as soon as we find the right candidate!

Contact information

For more information please contact Line Manager Taina Rantanen at or +358 50 5544 277. 

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Posted on:

February 14, 2019

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Unlimited contract


FI Metropolitan Area


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