Problem Manager | 9 to 12 years | Bengaluru

Job Description

  • Monitor  report and analyze the quality of problem handling including compliance to agreements on individual problems and Design  Process and Procedures 
  • Escalate exceptions    Propose mitigations and improvements    Facilitate process improvement plans  both customer specific and generic   
  • Feedback results to improvement plan owners and action holders  Tasks    Manage Problems  from start to end  for one or more customers   
  • Assign Problem related work to involved delivery SME s    Monitoring on compliancy of agreements on individual problems   
  • Escalate exceptions to respective roles    Act as operational SPOC   SME for Problem Management   
  • Maintain and support customer process implementation    Provide SLR comment   voice over on SLR data

Primary Skills

  • Problem Management

Secondary Skills

  • ITIL

Ref:

904513

Posted on:

September 15, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Infrastructure & Service Integration