Short Description

Problem Manager – 4 to 6 Years – Mumbai

Qualifications

Any Gradute / ITIL Certified

Job Responsibilities

Role:- Problem Management

Experience:- 4 to 6 Years

Job Location:- Mumbai

Primary Skill. Problem Management 
Secondary Skill. Problem Management 

  • Problem Manager Description The Problem Manager is responsible for a smooth flow of the process across Tiers and across Towers for one or more customers. He is responsible for correctly configuring the Problem Management targets in Service Management tooling. He monitors the overall functioning of the process 
  • Monitor, report and analyze the quality of problem handling including compliance to agreements on individual problems and Design 
  • Assign Problem related work to involved delivery SME’s
  • Escalate exceptions to respective roles 
  • Act as operational SPOC 
  • Maintain and support customer process implementation 
  • Provide SLR comment.

 

Contact Person – Pratiksha Sonavane

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