Problem Manager – 4 to 6 Years – Mumbai & Bangalore

Short Description

Problem Management – 4 to 6 Years – Mumbai & Bangalore


Graduate & ITIL Certified

Job Responsibilities

Please find beloe Job Description.

  • Operationally discharges the Problem Management Process.
  • Performs proactive and reactive investigations protecting clients business and identifies actions to improve or correct the situation.
  • Interprets the analysis of the aggregate incident data to identify key trends.
  • Support that cross SDO problem investigations are conducted effectively securing endtoend Service Level Agreement.
  • Produces high quality reports, supports associated management actions.
  • Gets to the root cause of Incidents and recommends actions to improve or correct the situation.
  • Participates in resolution of the complex problems and root cause analysis requiring the input of the multiple functions.
  • Coordinates implementation of corrective actions, communicates high quality updates to all stakeholders.
  • Ensures high quality input into KnownError DB and KM systems.
  • Provides support and assistance to SDOs to ensure a globally consistent approach to operational processes.
  • Participate in network of the Problem Management contacts within the SDOs and Service Domains.
  • Maintains and use working relationships with Customers and Suppliers.
  • Attends operational and management oriented meetings.
  • Acts as representative of the Problem Management processes and collaborates with other Service Management services, various SDOs, stakeholders.
  • Participate in continuous service improvement.
  • Is aware of the service performance and supports improvements implementations.
  • Coordinate creation of complex RCA activities.
  • Train delivery teams on problem Management and RCA methods.
  • General computer systems knowledge, integration and architecture concepts.
  • Awareness of cross systems interrelations in context of the global business process.
  • Experience in IT, with emphasis on operational management.
  • Good communication skills, active participating in Problem Management meetings.
  • Experience of working directly with client.
  • Experience of working with virtual teams to deliver Problem Management process and working cross functionally.
  • Service Desk or Support Group experience.
  • Understanding of Service Management Framework.
  • ITIL certification Green Badge level ITIL Foundation.
  • Understanding of Problem Management reactive and proactive techniques.
  • Ability to facilitate training sessions for internal resources.


Contact Person – Pratiksha Sonavane



Posted on:

August 10, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





Infrastructure Services


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