Problem Manager – 4 to 6 Years – Mumbai & Bangalore

Short Description

Problem Management – 4 to 6 Years – Mumbai & Bangalore

Qualifications

Graduate & ITIL Certified

Job Responsibilities

Please find beloe Job Description.

  • Operationally discharges the Problem Management Process.
  • Performs proactive and reactive investigations protecting clients business and identifies actions to improve or correct the situation.
  • Interprets the analysis of the aggregate incident data to identify key trends.
  • Support that cross SDO problem investigations are conducted effectively securing endtoend Service Level Agreement.
  • Produces high quality reports, supports associated management actions.
  • Gets to the root cause of Incidents and recommends actions to improve or correct the situation.
  • Participates in resolution of the complex problems and root cause analysis requiring the input of the multiple functions.
  • Coordinates implementation of corrective actions, communicates high quality updates to all stakeholders.
  • Ensures high quality input into KnownError DB and KM systems.
  • Provides support and assistance to SDOs to ensure a globally consistent approach to operational processes.
  • Participate in network of the Problem Management contacts within the SDOs and Service Domains.
  • Maintains and use working relationships with Customers and Suppliers.
  • Attends operational and management oriented meetings.
  • Acts as representative of the Problem Management processes and collaborates with other Service Management services, various SDOs, stakeholders.
  • Participate in continuous service improvement.
  • Is aware of the service performance and supports improvements implementations.
  • Coordinate creation of complex RCA activities.
  • Train delivery teams on problem Management and RCA methods.
  • General computer systems knowledge, integration and architecture concepts.
  • Awareness of cross systems interrelations in context of the global business process.
  • Experience in IT, with emphasis on operational management.
  • Good communication skills, active participating in Problem Management meetings.
  • Experience of working directly with client.
  • Experience of working with virtual teams to deliver Problem Management process and working cross functionally.
  • Service Desk or Support Group experience.
  • Understanding of Service Management Framework.
  • ITIL certification Green Badge level ITIL Foundation.
  • Understanding of Problem Management reactive and proactive techniques.
  • Ability to facilitate training sessions for internal resources.

 

Contact Person – Pratiksha Sonavane

Ref:

208888

Posted on:

August 10, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Hyderabad

Department:

Infrastructure Services

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information