Short Description

Problem Manager – 4 to 6 Years – Mumbai

Qualifications

Any Graduate / ITIL Certification mandatory

Job Responsibilities

Experience:- 4 to 6 Years

Job Location:- Mumbai

Job Description:-

  • The Problem Manager is responsible for a smooth flow of the process across Tiers and across Towers for one or more customers.
  • He is responsible for correctly configuring the Problem Management targets in Service Management tooling.
  • He monitors the overall functioning of the process (for one or more customers).
  • In case of exceptions, the Problem Manager reports and analyses the exceptions to stakeholders, and proposes improvements in order to mitigate these exceptions.

Accountabilities: 

  • Monitor, report and analyze the quality of problem handling including compliance to agreements on individual problems and Design (Process and Procedures). 
  • Propose mitigations and improvements.
  • Facilitate process improvement plans, both customer specific and generic ? Feedback results to improvement plan owners and action holders. 

Tasks:-

  • Manage Problems (from start to end) for one or more customers.
  • Assign Problem-related work to involved delivery SME’s.
  • No KPI Frequency Target 1 Process compliancy.
  • Monitoring on compliancy of agreements on individual problems.

 

Contact Person – Pratiksha Sonavane

Apply now