Roles and Responsibilities

Forecasting

  • Consolidating leave and Unutilized days data and updating it in forecast files.
  • Add/Remove resources as per the allocation in INFORM.
  • Validating the Financials after consolidation.
  • Schedule meeting with DMs for reviewing the Forecast files.
  • Making changes in Forecast as per the reviews from DMs.
  • Pointing out depletion in several financial aspects in forecast to DMs e.g. SPAN, PROR, CM etc.

Resource Management

  • Raise Requisitions in INFORM as per the demand with correct JD.
  • Cancel Invalid/Exhausted demands in INFORM
  • Schedule interviews (L1 and L2).
  • Keep track of IJP applicants and get the profiles screened by resp. managers for interviews.
  • Provide Staffing team with the feedback of Interviews.
  • Help Staffing team in each and every stage of recruitment process.
  • Attending Demand and Supply call every Friday.(updating staffing team about criticality of requisitions)
  • Updating Resource Allocation against platforms in INFORM.(Roll offs, Change allocation, Quick – De-allocation to Bench etc.)
  • Intimating Staffing team regarding every Roll offs from the account on prior.

Clarity

  • Resource clarity ID creation/deactivation.
  • Resource OBS, Manager, Location change requests to back-end team.
  • Adding Work Order codes in Clarity for billing to each and every resource.
  • Clarity Timesheet Compliance for all the platforms. Following up with each and every defaulters to fill the timesheets and to resolve if any issues are there in Billing, WO allocation etc.
  • Extracting Dumps from AU clarity as requested by different Test managers.
  • Clarity Timesheet Compliance for all the platforms.
  • Following up with each and every defaulters to fill the timesheets and to resolve if any issues are there in Billing, Code allocation.
  • Filling Timesheets for some of the resources with no access to Clarity or on Leave.

Infrastructure Management

  • Maintaining track of No. of Cubicles and Desktops across the platforms.
  • Raising –
    1.Asset Transfer request
    2.Desktop allocation request
    3.Desktop Movement request
    4.Desktop Surrender request
  • Monthly Audits for updating the Desktop Serial nos. and the owners.
  • Making sure that each and every cubicle is occupied.

Onboarding and Off-boarding

  • Guiding the resource through the Onboarding process
  • Raising Exceptional approval for Floor access.
  • Intimating the SPOC about Off-boarding of the resource.
  • Making sure that RSA token has been surrendered by the off-boarded resource
  • Keep Track of Onboarding Delays

Reporting and Financial Analysis

  • M – Reviews (Financials).
  • Resource Utilization Analysis on weekly basis under each Platform.
  • Demand view Analysis.
  • Collate weekly reports and publish daily dashboards.
  • Maintain various trackers
  • Manage the invoicing and tracking.
  • Maintain Master Resource Data (Contains each and every detail of a resource).
  • Maintain Skill Matrix.

Invoicing

  • Helping P&L Team with the accruals.
  • Validating Monthly Invoice sheet with the help of respective Test Managers
  • Notify resources if any Incorrect Billing is done and get it Corrected.

The role holder must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization

 
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