Operations Lead

Recruitment process for this position and onboarding trainings are conducted online


What do you need to start?

  • Have a delivery background as Operations Manager, Service Delivery Manager, Delivery Lead, Service Desk Team Manager or similar.
  • Act with determination and commitment to deliver results.
  • Be passionate people developer and profit shaper.
  • Easily work with complex business and operational requirements.
  • Have a problem solving and collaborative mindset.
  • French working proficiency is highly desirable.


What duties will help you grow?

  • Delivery to contractual deliverables and achievement of all service quality targets, SLA’s & operational parameters.
  • Deliver services within the budgeted pyramid and team size. Identify & execute opportunities to improve operational cost of team.
  • Ensure operational governance (Conduct daily standup meetings to ensure operations parameters are well in control).
  • Perform quality & operational escalation reviews and take necessary actions.
  • Escalate issues beyond control or abilities of team for timely & quality resolutions. Implement automations and other initiatives in the run operations. Delivery of day-to-day run services for the technology area assigned. Manages the team responsible for service delivery.


What have we prepared for you?

Space where you can develop yourself:

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere:

  • We don’t have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.


Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services – part of a business unit called Cloud Infrastructure Services. In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

Do you want to know more? Watch a video: https://www.youtube.com/watch?v=ShubpoagRWA

Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).




Posted on:

August 20, 2021

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat


Infrastructure & Service Integration