Short Description

Operations Delivery Manager – 9 to 12 Years – Mumbai

Qualifications

Any Graduate

Job Responsibilities

Role:- Operations Delivery Manager

Experience:- 9 to 12 Years

Job Location:- Mumbai

Job Description:-

  • Coordinate with different technology teams to ensure client delivery according to SLA and satisfaction 
  • Manage major incidents and own service restoration end to end 
  • Own applications deployed in the Petrochemical domain 
  • Monitor changes on applications Audit , Risk , Impact analysis 
  • Well versed with Service Now in scheduling changes for technical teams 
  • Coordinate and communicate with teams and stakeholders and client 
  • Coordinate during escalation with technical teams and functional team for smooth operation of application 
  • Deliver application reporting , performance , capacity planning 
  • Coordinate with client for application related issues and chalk out plans for patching , upgrade application 
  • Manage transversal changes 
  • Required Skills Knowledge of applications deployed in Petrochemical domain 
  • Know and apply the basics of administration management of the applications backup, supervision, shutdown , restart, documentations and DRP 
  • Knowledge of technical architecture documents and flow management 
  • Knowledge of systems and middleware technologies 
  • Monitor the capacity planning of its application 
  • Knowledge and experience of Windows , UNIX, Veritas Netbackup, HPOV, ControlM, Service Now. 
  • Excellent communication skills 
  • Client facing experience 
  • Well versed with service now in scheduling and tracking changes.

 

Contact Person – Pratiksha Sonavane

 

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