O2C Manager/ Delivery Manager

About us


Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.


Who are we looking for?


  • Related experience in business at least 4 years in a role, O2C experience is a must
  • Experience in transitions and transformation highly desired
  • Advanced knowledge of service delivery and people management
  • Process management and improvements skills
  • High level customer service skills
  • Impact & influence skills
  • Change management skills
  • Able to work on multiple tasks in demanding environment
  • Project management skills
  • Fluency in English


What will you do?


The main purpose of the role is managing the contract effectively on daily basis including operations, finance and leadership.

  • Provide the Client with high quality service
  • Ensure that all Service Level Agreements and KPIs are kept according to schedule
  • Manage transition of new scope
  • Develop teams and employees, promote team work and provide employees with coaching and leader’s support



Job Responsibilities

  • Ensures that all deliverables for the project are created, approved and updated on ongoing manner
  • Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
  • Actively cooperate with client to develop scope and processes
  • Ensure that transitions and change management are delivered according to standard and methodology
  • Assigns priorities for operations and services delivered to the Client
  • Assures sufficient resources to perform operations for the Client for transition and delivery phases
  • Accurately forecasts and manages costs and profitability for the project
  • Leads and motivates multi-functional teams in a complex environment
  • Plays a role model to influence other individuals’ behavior and professional development
  • Encourages co-operative team-working across the business
  • Manages turnover and recruitment processes for the project
  • Takes care of quality improvements


What we offer?



  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball



  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online




  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing



Posted on:

December 30, 2019

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat


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