NEW PM – BAU Support Manager

 Support Manager/Lead




  • Coordinate closely with Application Management support team (L3 teams) and understand the issues reported in production and explain the same to developer and drive towards fixing the issue
  • Support development teams in release and test activities
  • Handle change and release management activities
  • Coordinate with testing teams for test sign-off
  • Understand the requirements for minor enhancements/bugs and explain the requirements to developers and lead the release of the same in PRD as per committed timelines
  • Work closely with other application teams and ensure that the planned release does not conflict with other apps
  • Keep track of multiple releases and ensure WBS are in place and the same is respected.
  • Implement functional & non-functional features based on requirement/design from business and support teams.
  • Investigate issues raised by clients on production environment. (Warranty Support)
  • Ensure codes bases & versions are as expected in each environments and ensure retrospective code drop of PRD incidents being handled in other lower environments
  • Root cause analysis for incident and provide preventive measures
  • Coordinating regression testing for the new fixes/features
  • Support Adhoc tasks like data extraction, special reporting requests from business
  • Support and lead annual DR drills
  • Coordinate post-deployment sanity checks for Infra changes.
  • Adopt automation tools and frameworks (CI/CD pipelines)



                      Possess a Bachelor’s degree in Computer Science, Engineering, or relevant field.

                      Have 8+ years’ experience software engineering.

                      3+ years of experience in production systems for major insurance carrier/financial institution

                      Knowledge on change and release management process and tools

                      Experience on Handling major/minor enhancements from Analysis to Deployment

                      Working experience with geographically distributed teams

                      Expertise in software development methodologies.

                      Can work independently and as part of a team.




Posted on:

July 29, 2021

Experience level:


Education level:

Bachelor's degree or equivalent

Contract type:





IT Support