.NET/MS SQL Support Analyst

This position within the managed service delivery organization has the following key responsibilities:

  • Delivery of support services (incident resolution, service request fulfilment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs).
    • Delivering enhancements in subject area including: interaction with client end-users, requirement gathering, Functional Specification (FDD) documentation, development, Unit Testing / Functional testing / and supporting User Acceptance Testing (UAT)

    Required Skills:

    • Functional
      • Functional knowledge will be gained during Transition
    • Technical – the following technical experience is desired:
      • 5+ years of demonstrated hands on experience in business application development, design and implementation
      • Ability to create detailed functional specification
    • Managed Service Process Experience
      • Must be familiar with ITSM / Service Desk ticketing systems (preferably Service Now)
      • Must understand ITIL concepts for Production Support
      • Must understands Level 2 and 3 support requirements
      • Must understand Incident Management, Service Request, Problem Management, Change Management processes
      • Must understand how to work in a managed service environment driven by SLAs
    • Language
      English business level, with native Japanese (would be ideal)

    Overall: 3-7 years, preferably with SQL Server, ASP.NET(VB.NET) Web developer.Net experience as well as the below abilities:

    • Self-starter, works independently
    • Demonstrated initiative, good judgment, and ability to achieve results 
    • Strong verbal and written communications skills, with an ability to express complex technical concepts in business terms and in English. 
    • Strong analytical, problem-solving, and conceptual skills.  Attention to detail.
    • Ability to work well on cross-functional project teams and foster team commitment to tasks.  Ability to influence key individuals inside and outside of own group
    • Ability to follow corporate standards with respect to tools and processes
    • Strong knowledge and understanding of structured analysis and technical design techniques
    • Ability to adapt and rapidly apply changing technology to business needs
    • Ability to handle multiple assignments



    Posted on:

    December 10, 2018

    Experience level:

    Experienced (non-manager)

    Education level:

    Bachelor's degree or equivalent

    Contract type:



    IT Support


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