Managed Run Service Full Stack Developer | 8 to 10 years | Bengaluru and Mumbai

Job Description

  • Experience in building solution and implementing CCaaS
  • Subject Matter Expert for design, expansion, and enhancements of IVRs and call flows.
  • Full-stack development experience – encompassing a good understanding of OS, Network, App Servers, Programming, Databases, Middleware and Security.
  • Experience in NodeJS & Java-based frameworks and experience with API integration design, development & implementation via REST, JSON, GraphQL etc.
  • Experience in design & development of IVR applications using VoiceXML or vendor tools such as Avaya Orchestration Designer, Cisco Call Studio etc.
  • Strong consulting background with demonstrated experience in requirements gathering, solution design, development and deployment.
  • Knowledge of SIP and Call Routing – and ability to understand enterprise-scale Contact Center architecture.
  • Experience with Continuous Integration & Continuous Delivery process using Git, Jenkins/Bamboo.
  • Good understanding of database design principles & experience with MySQL, MSSQL, Postgres etc.
  • Familiarity with programming languages such as Python, JavaScript, SQL, Shell Scripting to automate various operational procedures.

Primary Skill

  • Minimum 5+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
  • Familiarity with programming languages such as Python, JavaScript, SQL, Shell Scripting to automate various operational procedures

Secondary Skill

  • Experience in NodeJS & Java-based frameworks and experience with API integration design, development & implementation via REST, JSON, GraphQL etc.
  • Experience in design & development of IVR applications using VoiceXML or vendor tools such as Avaya Orchestration Designer, Cisco Call Studio etc.

Ref:

900387

Posted on:

August 9, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Financial Services