Major Incident Manager – 4 to 6 Years – Mumbai

Short Description

Major Incident Manager – 4 to 6 Years – Mumbai

Qualifications

Any Gradaute

Job Responsibilities

Job Titlee:- Major Incident Manager

Experience:- 4 to 6 Years

Job Location:- Mumbai

Job Description:-

  • 3+ Years of experience in Incident Management in International Environment Handling Critical Infrastructure Incidents in International Environment .
  • Take Ownership of Infrastructure Incidents and drive the technical team to the resolution. 
  • Coordinate with different technical teams across the globe to resolve the incident. 
  • Priorities the incidents depending on the Criticism according to ITIL V3.
  • Should have worked in ticketing tools like ITSM Initiation of Bridge calls across various Stake Holders or Technical teams to drive the incident to resolution.
  • Timely Communication of Critical Incidents to all the Stake Holders. 
  • Should be able to produce Incident Report to Critical Incidents Follow-up on the resolution of pending incidents to resolve it within SLA. 
  • Review incidents logged or alerts generated and declare major incidents 
  • Send outage communication to customer management as per documented frequency 
  • Open Technical and management or customer bridge and drive the meetings 
  • Monitor the business impact being caused and work towards to reduce the impact 
  • Ensure technical personnel with appropriate skills gets involved immediately 
  • Prepare major incident report 
  • Conduct major incident review 
  • Ensure major incident process is followed 
  • If change is involved, ensure emergency Change is created and ensure it is implemented 
  • Decide when to involve vendor or support group if the team is not able to resolve the issue and ensure support from these teams till the issue is resolved 
  • Ensure major incidents meet SLA

Contact Person – Pratiksha Sonavane

Ref:

105853

Posted on:

May 15, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Mumbai

Department:

Infrastructure Services

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