M365 Support Engineer

Workplace Engineer – O365

Scottish Highlands

An overview of the role

The role of Workplace Engineer with Capgemini is to support the safe end to end transition of the End User Services from current suppliers into Capgemini.  

No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding and varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of exposure in a timeframe.

Why this role

Understanding on Exchange Online, Skype for Business, Active Directory and Active Directory Federation Services (ADFS), Directory Synchronization, Proven design, planning and implementation experience with Office 365. Hands-On Migration/Deployment experience to the O365 environment is preferred

User provisioning, monitoring, and mail box management
⦁    Assist with resolving client connectivity issues 
⦁    Manage issues related to spam and malware filters, quarantine processes 
⦁    Additional access via Outlook web access 
⦁    (Automated) Mailbox archiving 
⦁    Mailbox scanning and warning service (quota etc.)
⦁    Managing eMail aliases, distribution lists, public folders
⦁    Manage eMail and calendar delegations /sharing 
Administration of Skype/Teams for Business Online 
⦁    Manage entitlements and provisioning 
⦁    Identify & resolve connectivity issues 
⦁    Manage device policies and integration; such as with Surface Hubs 
⦁    Analyze and resolve audio and video configurations 
⦁    Manage policies covering standard feature sets (file transfer, recording, etc.)
⦁    Maintain federation with third parties 
⦁    Work with third parties to establish federation based on policy 
Enterprise Voice 
⦁    Manage enterprise voice for Skype Online users 
⦁    Manage and support connectivity with any on premise enterprise voice provider
Mail Routing 
⦁    Internal SMTP routing and management 
⦁    Support of external mail gateway (target state Symantec Cloud) 
⦁    Manage gateway O365 security features to include spam, malware,
⦁    quatantine processes 
E-Discovering and Retention 
⦁    Litigation hold and management 
⦁    Management of archiving policies 
⦁    Support of journaling policy and target data store 
⦁    Management of data retention policies & Reporting

Why you?

⦁    Willingness to work in shifts
⦁    Self-driven and ability to work different teams across Capgemini or external vendors
⦁    Good analytical and troubleshooting skills (the ability to think logically through a problem)
⦁    Ability to prioritize tickets/work requests
⦁    Must have the initiative, tenacity and commitment to see issues and problems through to resolution
⦁    Must be versatile and able to adjust to different target audiences

Why us?

While we’re a global consultancy, we’re made up of supportive, close-knit communities.  Everyone wants to get the best solutions for our customers and create the best working environment.

Potential is just as important to us as having the required skills. If you have the right mindset, we might be able to provide you with bespoke training.  So, if you’re not sure you have all the skills you need, but you’re still passionate about the role, please apply and we’ll see if we can support you.


Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organisations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.



Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


Scotland and Highlands


Infrastructure & Service Integration