Linux Based Technical Support I 4 to 8 years I Noida

Job Description

  • Handles customer inquiries via phone, email or chat regarding technical issues.
  • Work as a L2/SME for all the application and operating system related issue.
  • Manage escalated technical issues related to Linux.
  • Should work closely with end user to ensure 100% technical resolution.
  • Design a training plan for all the team members including the new joiners. Train/groom the team.
  • Do case audits and provide feedback.
  • Discuss/escalate JIRA with engineering team.
  • Escalate an issue to L3/Engineering if unable to resolve and keep customer informed about the update.
     

Primary Skills

  • Ensure team is up to date with process, procedure and technology.
  • Work on the root cause of the issue if issue is occurring repeatedly.
  • Strong customer service and support focus with a desire to deliver a high quality service.
     

Secondary Skills

  • Good communication skills (verbal & Written).
  • Excellent interpersonal and communication skills.
  • Flexible in working outside of core business hours at short-notice.

Ref:

974902

Posted on:

October 12, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Noida

Department:

Cloud