Level 3 Infrastructure Engineer Apprenticeship
Who you’ll be working with
This role is a unique chance to join an established technical support team as a Junior Technical Support Engineer working for Capgemini on the HMRC MU.
What you’ll do
With a chance to develop your technical understanding and skills, working as part of a team based in Telford to fault find and resolve technical issues for our end users working on the account.
This is a customer focused role regarding the delivery of a high level of customer service.
In addition to remote support, you will be expected to assist with:
• Mobile solution support
• Software installs
• Building hardware
• PC Configuration
• Assisting with stores tasks
• Developing and implementing service improvements
• Creating and maintaining support documentation
• Once trained working on the Tech Table or Virtual Tech Table assisting end users with technical issues.
• Meeting room technology – Touchscreen TV`s, OWL meeting room devices and Crestron Sound bars
• Basic networking
The tasks can vary and there will be times when you may be expected to visit some of our remote offices in Worthing, Southend, London or Newcastle.
What you’ll bring
Note: You will have lived in the UK for the last five years with no more than 6 months out of the country (in order to meet security clearance requirements). You could be required to work away from home during the week.
- Self-driven approach with good organisation and analytical skills
- Problem solving skills
- Good interpersonal and communication skills who can work with minimal supervision.
- A minimum of GCSE Maths and English at grade C (4) or above
If you are customer focused and can manage your time effectively then this is the role for you.
What we offer you
Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you.
Why we’re different
Click the ‘Apply’ button below and follow the instructions. It is essential that you complete the application form and state your grades for all relevant qualifications as it is a requirement for the programme. Failure to meet the criteria ahead of your start date will result in your offer being retracted.
At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But, so too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals.
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality.
We want to make sure that we find the right people to work in our teams, and we know that working full-time isn’t necessarily right for everyone. So we’d love to hear from you if you feel you’re a great fit for this role, and would like to work flexibly. We’ll find the right working approach for you.