Learning Admin Team Member

Location – Kolkata

Yrs – 3 to 4 Yrs

Role Overview:

·         The team member is responsible for processing the Learning & Development related data correctly and timely according to the project deadlines and to the expected quality, interact with the Client daily via phone and email, work on Learning & Development related issues, cooperate with other delivery team members, ensure that the documentation is up to date.

·         The team member must ensure they share their specialist knowledge within the team.

General Responsibilities / Accountabilities:

·         Demonstrate knowledge of processes and procedures relevant to Talent Management, Learning & Development, Performance Management, Succession Planning; Disciplinary and Grievances

·         Process L&D Administration requests

·         Answer client’s calls and emails

·         Process client’s queries and escalations

·         Provide clarification of L&D policies and procedures

·         Organize knowledge sharing sessions internal and cross teams

·         Successful process related problem solving

·         Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

·         Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

·         Annual Training Calendar & Event Set Up

§  Set up and maintaining of Annual Training Calendar and training program catalogues

·         Nominations

§  Maintain nominations lists in cooperation with L&D Managers

·         Registrations

§  Maintain registration, waiting, cancellation lists

§  Monitoring of courses fulfillment

·         Joining instructions & Pre-works

§  Initiate, coordinate and inform delegates on pre-course preparation 

·         Feedback set up and evaluation

·         Reporting

·         Knowledge of SAP SuccessFactors Learning would be an advantage.

Ref:

248073

Posted on:

November 14, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Kolkata

Department:

BPO / Consulting

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information