Learning Admin Team Member

Location – Kolkata

Yrs – 3 to 4 Yrs

Role Overview:

·         The team member is responsible for processing the Learning & Development related data correctly and timely according to the project deadlines and to the expected quality, interact with the Client daily via phone and email, work on Learning & Development related issues, cooperate with other delivery team members, ensure that the documentation is up to date.

·         The team member must ensure they share their specialist knowledge within the team.

General Responsibilities / Accountabilities:

·         Demonstrate knowledge of processes and procedures relevant to Talent Management, Learning & Development, Performance Management, Succession Planning; Disciplinary and Grievances

·         Process L&D Administration requests

·         Answer client’s calls and emails

·         Process client’s queries and escalations

·         Provide clarification of L&D policies and procedures

·         Organize knowledge sharing sessions internal and cross teams

·         Successful process related problem solving

·         Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

·         Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

·         Annual Training Calendar & Event Set Up

§  Set up and maintaining of Annual Training Calendar and training program catalogues

·         Nominations

§  Maintain nominations lists in cooperation with L&D Managers

·         Registrations

§  Maintain registration, waiting, cancellation lists

§  Monitoring of courses fulfillment

·         Joining instructions & Pre-works

§  Initiate, coordinate and inform delegates on pre-course preparation 

·         Feedback set up and evaluation

·         Reporting

·         Knowledge of SAP SuccessFactors Learning would be an advantage.



Posted on:

November 14, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





BPO / Consulting


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