Location: Salt Lake City, UT

skills and responsibilities:

/ EXPERIENCE 5-6 years of experience in supporting Enterprise-level (100s of
servers – Global support) Windows based Server environments (Windows 2003/2008

have sound Technical knowledge on Active Directory, Windows Administration, MS
Exchange knowledge, and understanding of Citrix environment. Windows based
Server environments (Windows 2003/2008/2012 Server) – MCSA or MCSE on
2003/2008/2012 preferred – Troubleshooting skills mandatory Installation
& Setup Network
Configuration Printing
Viewer and other Windows Administrative Tools Performance
Monitor and other performance management tools Minimum
2 years of experience in managing Exchange 2007/2010 based Messaging
environment Troubleshoot
mail flow/performance issues Install/configure/maintain
Exchange 2007/2010/2013 server product Managing
Exchange 2007/2010/2013 high-availability clusters Public
Folder replication and load-balancing Expertise
on Windows Administrative Tools, Resource Kit Tools, Windows Support Tools Windows
Security fundamentals Logon
and Authentication (logon scripts) Security
Policies (Account Policies, Local Policies, Event Log, System Services,
Registry) Distributed
File Systems Experience
with Server OEM Management tools: HP
System Insight Management Dell
OpenManage Remote
Lights-out based tools (iLO/DRAC) Experience
in performing Active Directory related activities: AD
Object management (User/Group/Computer) Site/Subnet
management Group
Policy creation/deletion/link/unlinking/etc Experience
in working on one or more Software/Patch Deployment software such as
UpdateExpert, SCCM, WSUS, etc Experience
on Scripting on Windows Platform – VBScript/WMI & Powershell Effective
Communication, Analytical and troubleshooting Skills. •

be Quality oriented and focus on driving excellence.

have experience in operating under Incident and Change Management
process/procedures. Ability
to solve problems quickly and completely. Ability
to follow operational run books provided by Subject matter experts. Ability
to manage multiple tasks in a shift, under strict deadlines with high quality
of delivery Perform
daily checkouts and performance monitoring of applications and key
infrastructure services Provide
Level 2/Level 3 support for alerts generated by the firms monitoring systems Manage
issue and case escalations to SME and Engineering teams. Scheduling
and deploying of monthly Microsoft Patches and Quarterly system build releases.
application and system components to target servers globally using firm
standard software distribution tools and processes.


in managing Blackberry Enterprise Server environment (installing
hotfixes/policy management/troubleshoot mailflows) Marimba
Deployment Manager – using EPTuner, command-line (runchannel.exe, tuner.exe) –
performing mass deployments of Marimba channels to Windows machines Bigfix/WSUS/SMS/SCCM
– for Patch Management/Software deployment Sharepoint
2013 administration SCEP
Antivirus Management Administration
using Citrix Presentation Server console Academic
knowledge of using SQL Server to perform SQL queries and data manipulation Microsoft
Excel 2007 / 2013– using features such as Pivots, Data Connections, etc SQL
Server Reporting Services – ability to connect to data repositories and design
dynamic reports using SQL Server reporting services VMWare
Virtual Center/vSphere Console – experience in perform Administration
activities using Virtual Center console (such as restarting Virtual Machines,
connecting to VM Remote console, VMotion, etc)


verbal and written communications skills. Being a good team player willing to
work in a collaborative environment. Should have the ability to see pattern and
trends and know the pulse of the infrastructure environment. Should have the
ability to make technical conversations with other support teams inside GS
while tackling issues. Strong inter-personal and communication skills; capable
of taking ownership of troubleshooting cases end to end, writing periodic
status reports, and working independently on problem solving. RESPONSIBILITIES
Probable Daily Activities of TSO Workplace Tech: Handle
ticket scheduling, prep work and / or execution of steps defined in runbook. Close
/ Escalate alerts by following runbooks. Perform
Daily checkouts for key infrastructure components. Follow
up on tickets assigned / in open / pending state. Troubleshoot
issues sent through Email or hotline calls. Ensure
that escalations are handled on an immediate basis. Deliver
quality work in ticket journaling and contribute to good closure percentage. Identify
Risks and help mitigate them. Work
on any other add-on projects as required. Identify
process and automation opportunities and work with team to reduce manual

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