Knowledge Management – Process Lead – TLC

Roles and Responsibilities

  • Lead KM for a specific cluster of sector / alliances / service lines etc.
  • Accountable for Hiring, Performance management,
  • People development and Resource management
  • Stakeholder relationship Management – expectations, deliverables, communication, business insights through regular interactions, manage escalations
  • Manage KM consulting / Solutioning opportunities end to end
  • Lead key KM team initiatives with the help of other KM team members
  • Execute incubation of new KM services (For example: Delivery KM)
  • Identify opportunities for business growth – scope expansion and new areas
  • Collaborate with SMEs, Global Knowledge Management team and other stakeholders for the latest and relevant content and author technical/ non-technical responses as appropriate


The role holder must comply with all the Quality Management System (QMS), Business Continuity Management System (BCMS) and Information Security Management System (ISMS) requirements and guidelines of the organization.



Required Skills

Primary Skills

  • Understanding of Knowledge Management principles and processes
  • Experience in use of Knowledge Management platforms like KM2.0 / KM3 and SharePoint
  • Ability to choose the appropriate platform for different types of knowledge requirements
  • Ability to search the knowledge repositories effectively for supporting information requests
  • Good exposure to social media tools and platforms
  • Understanding of key software tools and technologies
  • Excellent communication skills (Oral, Written and Presentation) with fluency in English
  • Ability to work with internal clients and understand their requirements
  • People Management skills and exposure to collaborative work style


Secondary Skills

  • Good research skills – ability to grasp, analyze/ compare/ contrast large amounts of information
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple assignments simultaneously balancing project work with high priority requests
  • Understanding of Capgemini organization structure and business



Posted on:

May 31, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





BPO / Consulting


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