– University degree in IT/technical area;
– IT experience;
– Knowledge Management;
– Strong written and verbal communication skills in French & English;
– Strong technical skills and attention to details;
– Proficiency in, or experience using Microsoft Office suite
– Experience using an ITSM IT ticketing system;
– Experience with ServiceNow;
– Experience with Drupal (CRM tool);
– Experience with ITIL v3.
– Provide knowledgebase content and articles for Service Desk and proximity teams;
– Ensure knowledgebase articles are created, kept up to date, and applicable.
What we offer:
- Flexible working environment within a dynamic team;
- Access to various training programs (soft and hard skills trainings);
- Continous learning and improvement activities;
- Attractive benefits package (meal tickets, medical services, private pension, gym discounts);
- Modern office with free fresh coffee and fruits ;
- Opportunity to work with Global TOP Clients on large projects;
- Dynamic, international working environment;
- Team events (team buildings, team hangouts, Christmas party, etc.);
- Play areas and team building activities;
- Long term career development programs.