Knowledge Management | 4 to 6 years | Kolkata

Job Description
  • Support operation managers in developing training curriculums and optimization of the service management and knowledge management tools.  
  • Support Leadership Management team in developing companywide initiatives and identify market opportunities. 
  • Support operation managers in reengineering processes     
  • Proactive collaboration with company communities in service improvement activities     
  • Assisting with consulting for IT services and service operations     
  • Supporting communication manager with development of communication     
  • Provides Knowledge Management expertise     
  • Supports other team members on specific work or process streams including ensuring ITIL aligned processes procedures and work instructions are produced to required standard and are trained upon.      
  • Become owner of knowledge management process across towers and Ensuring consistency of knowledge system.      
  • Design processes for service desk
Primary Skills
  • Knowledge Management 
  • Service desk operations 
  • Service Desk Management 
Secondary Skills
  • Managing incidents and requests.
  • Should be very good in Communication 
  • Good understanding of ITIL, Service now, Remote desktop

Ref:

536135

Posted on:

October 13, 2020

Experience level:

Experienced

Contract type:

Permanent

Location:

Kolkata