Knowledge Management | 2 to 4 years | Kolkata
- Support operation managers in developing training curriculums and optimization of the service management and knowledge management tools.
- Support Leadership Management team in developing companywide initiatives and identify market opportunities.
- Support operation managers in reengineering processes
- Proactive collaboration with company communities in service improvement activities
- Assisting with consulting for IT services and service operations
- Supporting communication manager with development of communication
- Provides Knowledge Management expertise
- Supports other team members on specific work or process streams including ensuring ITIL aligned processes procedures and work instructions are produced to required standard and are trained upon.
- Become owner of knowledge management process across towers and Ensuring consistency of knowledge system.
- Design processes for service desk
- Knowledge Management
- Service desk operations
- Service Desk Management
- Managing incidents and requests.
- Should be very good in Communication
- Good understanding of ITIL, Service now, Remote desktop
October 13, 2020