Key Event Management SME – Front office

An overview of the role

Discipline: Infra UK
Business Unit: SMC 
Location: UK
Working Pattern: Full Time

Why this role?

Role Requirements:

Overall accountable for the success delivery of temporary planned Key Events and Unplanned Key Events for the duration.  Participate in planning, operation and post event activities as required to ensure the successful delivery of End User services during the event.

Action as the primary focal point for the client and manage escalations

The successful candidate will be fully flexible and ideally have experience of working in a large outsource service environment. The applicant will be highly motivated in managing the delivery of services, solutions, and operations. 

The key responsibilities of this role will include:

Distribute and recover End User devices to support Key Events in accordance with the Service Request process to an agreed timetable in respect of that event
Participate in planning, operation and post event activities as required to ensure the successful delivery of End User services during the event
Determine levels of End User Device stock required to support planned and unplanned Key Events
Store and maintain on Supplier premises End User Devices for Key Events and make available for use as requested by the Authority

Why you?

Key skills required:

Good technical knowledge across technology towers
Delivery Management
Strong customer communication skills
ITIL v3 Foundation


Confident with good leadership, communication, and presentation skills
Self-starter capable of working on multiple areas with minimal direct supervision
Flexible and able to prioritise in a fast moving and pressured environment
Strong analysis capability and ability to drive service definition, introduction, and improvement
Experience of engaging and building successful relationships with a broad range of stakeholders

Why us?

Learning and development
There’s an endless amount to learn at Capgemini, and an endless number of ways to do so.  So, you’ll also have unique training opportunities to take advantage of. Some of our consultants even have the chance to go to Les Fontaine (near Paris, France), where we host a conference.  Outside of dedicated training, everyone makes time to help and support one another – collaboration is encouraged across all of our teams.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

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Posted on:

June 18, 2021

Experience level:

Experienced Professional

Contract type:

Permanent Full Time


Scotland and Highlands