Java Production Support | 4 to 6 years | Chennai
- Provide L2/L3 support.
- Support the application in production, attend to requests/issues received via email or phone call from the customers on a priority basis.
- Tracking, reporting, and building up of knowledge base for various types of incidents.
- Tracking and checking for pending issue status and taking an action accordingly.
- Attend each mail received from the customer and revert with functional or technical resolution.
- Handling support of production systems with the ability to communicate/interact with the customers and quick troubleshooting.
- Triage and direct issues to appropriate stakeholders when needed.
- Test and deploy application fixes. Resolve production-related issues.
- Debugging and provide root cause analysis for the issues reported.
- L2/ L3 Support
- Oracle PL/SQL
- Unix scripting
October 14, 2020