Java Production Support | 4 to 6 years | Chennai

Job Description
  • Provide L2/L3 support.
  • Support the application in production, attend to requests/issues received via email or phone call from the customers on a priority basis.
  • Tracking, reporting, and building up of knowledge base for various types of incidents.
  • Tracking and checking for pending issue status and taking an action accordingly.
  • Attend each mail received from the customer and revert with functional or technical resolution.
  • Handling support of production systems with the ability to communicate/interact with the customers and quick troubleshooting.
  • Triage and direct issues to appropriate stakeholders when needed.
  • Test and deploy application fixes. Resolve production-related issues.
  • Debugging and provide root cause analysis for the issues reported.
Primary Skills
  • Java
  • L2/ L3 Support
  • Oracle PL/SQL
Secondary Skills
  • Unix/Linux
  • Unix scripting
  • WebSphere/WebLogic

Ref:

537710

Posted on:

October 14, 2020

Experience level:

Experienced

Contract type:

Permanent

Location:

Chennai

Department:

Financial Services