IVR Test Analyst – 2 to 4 Yrs – Hyderabad

Short Description

IVR Test Analyst – 2 to 4 Yrs – Hyderabad


Job Responsibilities

Job Description:

  • Writing detailed test plans, creating test cases designs, and the test execution, and providing test results for customer projects
  • Identifying, documenting and prioritizing defects, and working with the teams to investigate and resolve the issues
  • Providing regular status reports on the testing (i.e. Test cases burndown report, test results summary, etc.)
  • Working with project stakeholders to review requirement and design artifacts to identify issues early in the SDLC
  • Creating level of effort estimates for Test case design and execution
  • Managing and reporting on defects
  • Interfacing with customer for UAT testing, managing the defect evaluation / resolution process


Job Specification:

  • Good experience in IVR Quality Assurance
  • 1+ years of experience writing test plans, test cases, and test designs from functional requirements use cases and designs documents specifically for contact center quality assurance
  • Experience in test automation with Cyara or other IVR automation tools
  • Ability to work with business analysts and designers to improve/clarify requirements, business rules, use cases, and application design
  • Ability to work with database administrator and application support to manage test environment needs and issues, and to plan post-implementation validations
  • Extensive capability to analyze and report project risks
  • Demonstrated effective communication


Primary Skills:

  • Cyara/Hammer



Posted on:

November 29, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:







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