IVR Solution Architect | 6 to 8 years | Bengaluru & Mumbai

Job Description

  • Determine call center operations strategies from a technology perspective by conducting needs assessments, evaluating state of the art technologies and establish technical specifications
  • Propose technology solution at client premise, Capgemini’s Delivery center or cloud based solution as required by the client.
  • Manage End to end responsibility for implementing the proposed solution including Data (LAN/WAN connectivity) and Voice connectivity with MPLS / VPN as needed.
  • Work with solutions team and propose the best technology solution suited as per the client’s requirements
  • Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.
  • Explore the market for better platforms and tools which may be beneficial to CapGemini and our clients
  • You will work with Presales / Solutions Design team and partner with clients in developing and delivering Contact Center solutions that will enable smooth function of operations with cost effective solution.

Primary Skill

Minimum 2 years of consulting experience or other relevant experience related to successful delivery of Contact Center Technology Solution for opportunities as part of Presales solutions team

Minimum 8 to 9 years of experience working in multi-client BPO provider with Contact Center Technology platforms like Avaya Cisco, Genesys, PBX, ServiceNow, Zendesk and any other CRM platforms

Secondary Skill

  • Work with solutions team and propose the best technology solution suited as per the client’s requirements
  • Undertake any integration activities with any of the CRM or Service Management platforms like, ServiceNow, ZenDesk and any other CRM platforms.

Ref:

902914

Posted on:

August 9, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Bangalore

Department:

Financial Services