ITSM SME – 6 to 9 years – Pune

Job Description

  • Assist with ITSM application projects planning testing and implementation 
  • Build and maintain service catalogues users groups roles security groups and teams administration 
  • Responsible for technical administration of all ITSM modules currently in use 
  • Create and maintain client scripts and business rules JavaScript 
  • Troubleshoot and resolve any potential ITSM application issues adhere to ServiceNow best practices 
  • Adhere to Change Management principles to ensure the stability of UAT and production environments 
  • Develop clear and concise technical process documentation 
  • Is proactive responsive and focused on anticipating future requirements and or issues 

Primary Skills

  • Assist with ITSM application projects planning testing and implementation 
  • Must be ServiceNow Ceritified
  • Build and maintain service catalogues users groups roles security groups and teams administration 

Secondary Skills

  • Responsible for technical administration of all ITSM modules currently in use 
  • Create and maintain client scripts and business rules JavaScript 

Ref:

930554

Posted on:

November 8, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Pune

Department:

Infrastructure & Service Integration