ITSC Manager

Location

UK wide

About us

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Who you’ll be working with

Working as part of the UK ITSC Team, the person would continue to be based at their current Capgemini UK site. the person would work proactively with clients, suppliers and Capgemini personnel to allow business operations to continue in the event of an invocation or similaraly adverse conditions. This would be achieved by the introduction of appropriate resilience strategies, recovery objectives and business continuity plans.

The focus of your role

The ITSC Manager would have overall responsibility for planning and project management type activities required during the rehearsal and invocation processes. The successful candidate will be expected to work across different accounts and therefore will be expected to be in a position to gain the necessary security clearance. 

What you’ll do

The main requirements of the role are: –

  • Day-to-day management of accounts and the workload associated with the delivery of service;
  • Contribute to, develop and maintain BC and DR standards, procedures, methodologies and templates for the team and adopt current team standards into work you deliver. 
  • Develop and maintain client Business Continuity and Disaster Recovery Plans;
  • Develop testing schedules and provide input into client ITSC and BC strategy, gaining approval from all stakeholders, including management, recovery team leads, affected clients, etc.;
  • Develop and gain approval for BC and DR rehearsal documentation that defines the scope, objectives and performance details of the planned exercises;
  • Prepare, execute and track progress of the rehearsal while moving the recovery team toward successful completion of the exercise;   
  • Conduct Post Rehearsal meetings with recovery team leads and selected clients to identify and document issues related to recovery technologies, processes and support issues;  
  • Update the BC and DR plans using the information gathered from the exercise and republish and distribute to recovery team leads and management as approved;  
  • Understand and provide ITSC/BC service within the limitations and requirements of the client’s contractual service levels or those specifically formally agreed with service management or the client. 
What you’ll bring

Candidates should have an eye for detail, be self-motivated, innovative, enthusiastic, willing to learn and be able to work with little supervision. The individual should be prepared to liaise with technical teams, account management and be prepared to present new ideas, lessons learnt and useful information to the rest of team.

  • Minimum of 5 years IT Service Continuity / Business Continuity delivery experience and has outstanding skill set and knowledge that reflects the company’s immediate and future needs
  • Has a very good track record of delivering to client expectations;
  • Works very effectively with clients & colleagues, has excellent relationships with both and is well respected;
  • Managing other team resources in the delivery of service – the team resources could be in India, UK or any of Capgemini’s global regions;
  • Ability to work with senior management levels within Capgemini and client organisations.
  • Ability to develop and specify ideas and proposals for implementing and improving the ITSC/BC DR program, sharing knowledge as appropriate;
What we’ll offer you

Professional development. Accelerated career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. 

Why we’re different

At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-groundbreaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

 

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

  

Ref:

466943

Posted on:

August 4, 2020

Experience level:

Experienced Professional

Contract type:

Permanent Full Time

Location:

Any UK Base