ITIL Process Consulting | 4 to 9 years | Mumbai & Bangalore

Job Description

  • Define Service level KPI measurement framework for various engagements.
  • Facilitate integration of service management tools with processes and SLA KPIs.
  • Perform process and SLA KPI s testing on service management tools.
  • Timely reporting of the status on the assignments to clients and stakeholders.
  • Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials.
  • Active contribution in Pre sales activities and customer relationship management.
  • Ensure updates to knowledge repository on the assignment worked delivered.

 

Primary skills

Secondary skills

  

  • DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.
  • Mentoring other Service Management consultants for skills and capabilities development

Ref:

625588

Posted on:

April 16, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai