- Define Service level KPI measurement framework for various engagements.
- Facilitate integration of service management tools with processes and SLA KPIs.
- Perform process and SLA KPI s testing on service management tools.
- Timely reporting of the status on the assignments to clients and stakeholders.
- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials.
- Active contribution in Pre sales activities and customer relationship management.
- Ensure updates to knowledge repository on the assignment worked delivered.
- ITIL v3 v4 Expert or at least 2 Intermediate modules certified (Must have).
- ISO IEC 20000 Implementer Lead auditor certified.
- Assessment auditing skills.
- Knowledge on other related frameworks and standards like ITSM Agile Service Management SIAM.
- DevOps Agile ISO 9001 Six Sigma COBIT CMMi SVC etc will be an added advantage.
- Mentoring other Service Management consultants for skills and capabilities development