ITIL Process consultant 6 to 9 years Mumbai / Bangalore

Short Description

ITIL Process consultant 6 to 9 years Mumbai / Bangalore


We are looking to hire ITIL Process consultant with 6 to 9 years of experience in Mumbai / Bangalore location


Roles & Responsibilities:

Job Description:

  1. Executing end to end Process consulting projects based on ITIL / ISO 20000 / CMMI SVC models and frameworks
  2. Drive Continuous Service Improvement programs using various methods and techniques
  3. Facilitate integration of service management tools, processes and SLA / KPI’s
  4. Define measurement framework for SLA/KPI’s
  5. Conducting ITIL training programs at all levels  and  active involvement in development and maintenance of training course materials
  6. Active contribution in Pre-sales activities and customer relationship management
  7. Active contribution in sales and brand building
  8. Ownership of client engagements and quality deliverables
  9. Contribute best practices to knowledge repository
  10. Mentoring ITIL consultants
  11. The job may involve short-term, medium, long term deployment at customer location (could be anywhere in India and Abroad)


Must Skills:


  1. Experience in defining ITIL processes
  2. Should have executed end to end consulting assignment which includes Gap analysis, Process Definition, implementation road map and auditing
  3. Knowledge on Application and infrastructure Maintenance lifecycle and Transition
  4. Experience in working directly with clients
  5. Excellent communication, interpersonal & presentation skills
  6. Total relevant work experience of 4- 10 years and at least 2 years’ experience in ITIL consulting (Process definition)


Desired Skills & Experience :


  1. ITIL Expert or at least 2 Intermediate modules certified
  2. ISO/IEC 20000 Implementer / Lead auditor certified
  3. Assessment/auditing skills
  4. Knowledge on other related frameworks and standards like DevOps, Agile, ISO 9001, Six Sigma, COBIT, CMMi SVC  etc., will be an added advantage


Location: Mumbai / Bangalore

Experience: 6 to 9 years



Varadaraj P Ashrit


Job Responsibilities



Posted on:

April 10, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





Business Support Function (HR, Marketing, etc)


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