ITIL Asset and Configuration Manager | 4 to 6 years | Mumbai

Job Description

  • Responsible for developing and maintaining Configuration Management standards, processes, policies and procedures & recommend updates based on experiences to streamline processes and improve efficiency of execution    
  • Collaborate with IT Asset Management and other technology teams to design integrations and consolidate data from hardware discovery and asset repository systems ensuring the CMDB has updated source data   
  • Monitors health of the Configuration Management process and the CMDB recommending process, design or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality    
  • Manages business service mapping process providing a visual representation of CI relationships and helping to show real time business impact of CI changes and services that are impacted by an outage    
  • Design, implement and socialize detailed configuration management reports and dashboards to show overall health of the CMDB and the IT infrastructure enterprise wide    
  • Develop materials and execute training for technology staff on Configuration Management principles, policies, standards and procedures to drive adoption and adherence to these procedures across the enterprise
  • Must be ITIL certified  

Primary Skills

  • Asset and Configuration Management
  • ITIL Certification

Secondary Skills

  • Incident,  Problem, Change  and other IT Service Management processes    

Ref:

590782

Posted on:

March 26, 2021

Experience level:

Experienced

Contract type:

Permanent

Location:

Mumbai