ITIL Asset and Configuration Manager | 4 to 6 years | Mumbai

Job Description

• Responsible for developing and maintaining Configuration Management standards, processes, policies and procedures & recommend updates based on experiences to streamline processes and improve efficiency of execution    
• Collaborate with IT Asset Management and other technology teams to design integrations and consolidate data from hardware discovery and asset repository systems ensuring the CMDB has updated source data   
• Monitors health of the Configuration Management process and the CMDB recommending process, design or operational updates to reduce time and cost requirements for CMDB upkeep and improve overall data quality    
• Manages business service mapping process providing a visual representation of CI relationships and helping to show real time business impact of CI changes and services that are impacted by an outage    
• Design, implement and socialize detailed configuration management reports and dashboards to show overall health of the CMDB and the IT infrastructure enterprise wide    
• Develop materials and execute training for technology staff on Configuration Management principles, policies, standards and procedures to drive adoption and adherence to these procedures across the enterprise
• Must be ITIL certified  

Primary Skills

• Asset and Configuration Management
• ITIL Certification

Secondary Skills

• Incident,  Problem, Change  and other IT Service Management processes