IT Services Production Support for Insurance Industry

Duties and Responsibilities:

  • Incident/problem-change management in a high profile/high intensity 24×7 Global Incident Management team is desirable
  • Conducting reviews of major incident investigation and create the incident report
  • Representing the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
  • Leading problem management actions for ensuring the recurrence prevention plans after the incident
  • Engaging change management procedure for local, regional and global level change
  • Supporting CAB meeting change reviews
  • Monitoring critical business applications using e.g. Dynatrace, OEM, Jenkins
  • Monitoring IPC service quality for service quality improvement actions
  • Perform ITPS requests in Production (Data extraction, data correction, running SQL queries, etc.)
  • Application Support: Support for L1/L2 (e.g., Contacting the agents for investigation in Japanese, etc.)
  • [Jenkins/Selenium] Creating, maintaining, updating, and troubleshooting application check jobs (written in Java) for BAU activities
  • [Jenkins/Selenium] ID/PW management for Jenkins Application check

Requirements and Qualifications:

  • Japanese Language skills (along with English)
  • Readiness to work in shifts
  • ITIL framework knowledge
  • Excellent written and verbal communication skills
  • Manage communications with key stakeholders in the incident
  • Working knowledge of IT hardware and infrastructure
  • Familiar with methods and techniques for reporting progress against an agreed plan.
  • Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.

Location: Tokyo (Japan)

Ref:

2020-JP-175_9167

Posted on:

July 9, 2021

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Tokyo

Department:

Computers/Software