IT Service Desk Agent with Portuguese

Recruitment process for this position and onboarding trainings are conducted online.

      

What do you need to start?
  • Fluency in Portuguese (at least C1) and good knowledge of English (at least B2) mandatory
  • Knowledge of any of the following languages: French/German/Italian/ Spanish will be an asset
  • Any prior IT-related experience would be an asset
  • Flexible to work in Shifts (24×7)
  • Must be able to learn and support new and quickly-changing technologies
  • Familiarity with a wide range of standard office automation products
  • Sound demonstrated knowledge of Service Desk procedures and process
  • Ability to prioritize workload to best meet customer requirements

 

What duties will help you grow?
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Provide helpdesk support and resolve problems to the end user’s satisfaction
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
  • Perform advanced troubleshooting and redirect problems to appropriate resource
  • Registering an incident and / or Service Request reported via email /phone in the ITSM Tool

 

What have we prepared for you?

 

Space where you can develop yourself: 
•    Development programs, external courses & conferences, co-funding for certificates, NEXT platform with free access to TED talks, Coursera materials, articles and virtual trainings: MS Azure, AWS, Google Cloud or ServiceNow.  
•    You will have possibility to join various technical communities.
•    Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere: 
•    We don't have s rigid dress code, but what we do have are awesome communities and world – changing initiatives. There's always someone happy to start a day with a cup of coffee with you – even virtually! We are a big company with unique atmosphere – we make friendships, share important moments, and… simply like each other!

A lot of benefits:
•    Well-being package (private medical care, additional life insurance & StayWell helpline).
•    Referral bonuses for recommending your friends to Capgemini.
•    Inspiro Audiobooks & MyBenefit access. 
•    Offices in great locations, car leasing program, carpooling options and bicycle parking.  
 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services – part of business unit called Cloud Infrastructure Services. 
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska) to check when we organize our next Recruitment Hours. Then, you can speak directly with our recruiters via Messenger.

 

Ref:

554521

Posted on:

November 27, 2020

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat