IT Business Partner/ IT Service Manager

Recruitment process for this position and onboarding trainings are conducted online.
About us

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Capgemini is driven by the conviction that the business value of technology comes from and through people. 


Who are we looking for?
  • Strong business and customer focus
  • Excellent communication and presentation skills
  • Broad knowledge in IT
  • Experience in service provision (either managing teams or service providers) – 2 years as minimum
  • Project Management skills
  • Good time management and ability to track multiple tasks simultaneously
  • Strong interpersonal and communication skills
  • ITIL knowledge – Foundation Certificate will be an advantage
  • Fluent Polish and English


What will you do?

All the below activities will be covered by needed supervision and help:

  • Maintain a good relationship between the business and IT
  • Support designing and development of IT services and solutions to effectively support engagements in meeting and exceeding their goals and clients expectations
  • Work with business to develop and support business process improvements through effective IT solutions
  • Assist with defining business and user requirements for new systems and system enhancements
  • Support business in dealing with clients in IT-related topics
  • Help to define business and user requirements for new systems and system enhancements
  • Investigate some complex technical issues
  • Coordinate BCP and Risk Management process across Business Services


Who will you be working with?

Global BSv IT department delivers IT solutions to the Business as well as supports the Business with their daily operations providing and supporting the IT environment. Global BSv IT department is also responsible for the execution of IT projects within the BSv organization. Service Management is a part of Global BSv IT. The primary purpose of this role is to support the IT Service Managers Team in order to continuously improve relationship between IT and the business community (IT Service Delivery) and to help align IT solutions and services to support business objectives and strategies.


What we offer?


  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
  • Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball


  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online



  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks – Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Stay Well helpline to support the emotional and mental aspects of well-being
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing



Posted on:

August 25, 2020

Experience level:

Experienced Professional

Contract type:

Stałe zatrudnienie, pełny etat