Short Description

P2P – Team Lead – Trichy

Qualifications

  • Working knowledge in  SAP / Oracle ERP will be an added advantage
  • Strong Analytical skills include identifying, forecasting and resolving problems
  • Multi-tasking & Ability to work independently with minimum supervision
  • Sound People Management & Communication Skills
  •  Live the Core Values of Capgemini (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, Fun)
  • 5 to 8 years of experience in P2P Domain
  • Flexible with Shifts / 6 Days Working

Job Responsibilities

  • Responsible for  leading a team 15 to 20
  • Operates as Subject Matter Expert for P2P processes
  • Responsible for production Planning &  meeting of KPI / SLA
  • Responsible to develop & groom team members to grown within organization
  • Responsible to update DTP & SOP in regular intervals
  • Responsible to provide daily performance updates to both senior management & customer
  • Responsible to maintain good rapport with the customer
  • Responsible to initiate continuous process improvements within process thru different tools, such as six sigma
  • Identify and communicate potential risks and failure points
  • Will be first point of contact escalation for the team & Customer
  • One to one performance feedback to team members on regular intervals
  • Handles complex client specific queries, issues or escalations within the client context
  • Drives process redesign to ensure improvement within client context
  • Proven project management skills especially with complex engagements
  • High Customer focus and ability to convert customer expectations into results or push back on unreasonable demands
  • Ability to manage process in pilot stages and helping team managers to move process from Pilot to BAU without any lags
  • Establishes and monitors the control framework within the client processes context

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