Incident Manager | 4 to 6 years | Mumbai

Job Description

• The role of the Incident Manager is to undertake management of Major Incidents ensuring that they are managed and communicated within the scope of Service Level Agreement securing that all engaged parties
• perform up to high standards and follow agrees process 
• The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence 
• The primary goal of Incident Manager is as a matter of urgency to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure process failures engaged staff competencies 
• The ultimate objective is to restore IT services as soon as possible 
• The role of Incident Manager is embedded into Service Management Team and therefore works closely with Incident Management Problem Management Change Management Service Desk 

Primary Skills

• Incident Manger
• ITIL (V3) Certified

Secondary Skills

• Service Management.