Short Description

Incident Management – 4 to 6 Years – Mumbai


Any Graduate & ITIL Certified

Job Responsibilities

Job Title:- Incident Management

Experience:- 4 to 6 Years

Job Location:- MUmbai

Job Description:-

  • Ensuring consistent and timely fault management in line with the fault matrix, ensuring all faults are raised and ensure accuracy by driving delivery of required information. 
  • Proactively identify issues both from repeated and performance statistics and take steps to ensure that these are mitigated and avoided. 
  • Carrying out responsibilities, taking into consideration the required time lines and ensuring 100% System uptime. 
  • Adhering to SLAs and escalations of all projects and be part of the end user support which involves 24 by 7 support.
  • Monthly reviewing of Service Level Management reports related to Incidents and Change server availability and uptime monthly Operations Review.


Contact Person – Pratiksha Sonavane

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