Incident Management – 4 to 6 Years – Mumbai

Short Description

Incident Management – 4 to 6 Years – Mumbai


Any Graduate / ITIL Certified

Job Responsibilities

Experience:- 4 to 6 Years

Job Location:- Mumbai

Primary Skill. Incident Management
Secondary Skill. Reporting

Job Description:-

  • Ensures that inputs, outputs and interfaces for the process activities are correct.
  • Organizes and chairs calls and meetings as required by process
  • Supports and coordinates delivery teams, vendors and managers to follow the process to ensure that their contributions are effective
  • Creates or updates records to show that activities have been carried out correctly
  • Has the authority to manage Incidents effectively throughout the Incident lifecycle. 
  • Performs the quality check and reporting 
  • Has clear understanding of how their role contributes to the overall delivery of service and the creation of value for the business
  • Escalates any deviations from process and procedures 
  • Updates and maintains work instructions
  • Identifies enhancement and improvement opportunities and applies them to the procesS
  • Undertakes the management of Incidents, ensuring all Incidents are correctly logged, processed and updated
  • Takes accountability for all open Incidents
  • Proactively identifies Incidents at risk and takes appropriate preventive actions
  • Makes sure potential Major Incidents are being escalated to SI Major Incident management team
  • Facilitates cross resolver groups resolution meetings
  • Produces required reports

Contact Person – Pratiksha Sonavane



Posted on:

July 21, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:





Infrastructure Services


By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information