Incident Management – 4 to 6 Years – Bangalore

Short Description

Incident Management – 4 to 6 Years – Bangalore

Qualifications

Job Responsibilities

JOb Description:-

  • Coordination with end users on P1 & High P2 situation L1 /L2
  • Gather additional requirement from incident reported over Ticketing tool
  • Fix issue related to process & process data maintenance
  • 1st Level & Level 2 Incident Analysis
  • Incident Resolution
  • Update Incident Priorities
  • Incident Routing with required information & analysis
  • Incident Follow-up for closure
  • Handholding to end users on Process Issues
  • Collaboration with other teams for Problems
  • Known error management
  • Participation in UAT's as per requirement
  • Scenario Replication as per requirement
  • SOP's Management
  • Document Management

Experience:- 4 to 6 Years

Job Location:- Bangalore

 

Contact  Person – Pratiksha Sonavane

Ref:

194862

Posted on:

June 8, 2018

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Permanent

Location:

Bangalore

Department:

Infrastructure Services

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information