Human Resource Admin | 1 to 2 Year | Kolkata
- Responsible for managing all the services within Hire to Retire service tower.
- Manage issues, escalations and problems, prepare RCA and provide solutions.
- Contribute towards the development and continuous improvement of the processes and procedures.
- Should participate/drive client meetings and resolve queries.
- Making sure all the service level agreements are met (TAT & Quality).
- Interact with the client /employee/stakeholder on a regularly basis via IM and email.
- Responsible for documentation management (SOP, DTP, Job Aids etc).
- Regularly provide business updates to the leads and the different teams.
June 8, 2021