HR Helpdesk Administrator

About Us


Core Services is one of the major UK business communities and is home to business specialists who support the UK business and the global teams based in the UK. Its aim is to provide both the processes and framework that underpin the business and specialist expertise to support initiatives.

Main Purpose of your Role


Working in the Capgemini Core Services UK HR Helpdesk Team, reporting to the HR Helpdesk Team Manager. Provide HR Administrative support, playing an integral part in advising and supporting Capgemini UK employees, Managers, HR Managers, and 3rd Party suppliers across the UK Business on a range of HR matters.


Working with a local core team to provide expert HR advice and support on escalated queries from the UK Business. Actively encourage team members to identify process improvements and ensure adherence to Service Level Agreements, Processes and Policies


Key Responsibilities


• Provide administrative support on various HR transactions 
• Respond to queries via Live Chat, Mailbox, or telephone 
• Creating various letters that arise during the employee life cycle, e.g., referencing, team or business movements, leaving documentation 
• Ensure adherence to Service Level Agreements, Processes and HR Policies 
• Employee personnel file maintenance 


Skills and Experience


• Previous administration experience 
• Proficient in Microsoft Excel, Word, Internet, and Outlook 
• Good communication skills both written and oral 
• High level of accuracy and attention to detail including requirement to handle confidential data
• Strong organisational skills 
• Agility in work approach 
• Ability to work and complete tasks to tight deadlines.


Personal Profile


Professional development. Career progression. An environment that encourages entrepreneurial spirit. It’s all on offer at Capgemini. And although collaboration is at the core of the way we work, we also recognise individual needs with a flexible benefits package you can tailor to suit you. 


Additional Information


At Capgemini, we help organisations across the world become more agile, more competitive and more successful. Smart, tailored, often-ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. 


Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. 


You will too. Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 


We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  




Posted on:

November 2, 2021

Experience level:

Entry Level

Contract type:

Permanent Full Time