Guidewire Policy / Claims Business Consultant

The speed of change is throwing traditional business methods into question and disrupting the relevance of entire industries. Capgemini, a global leader in consulting, digital transformation, technology and engineering services, is at the forefront of innovation and well placed to address opportunities for our clients in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organisations to realise their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company with over 270,000 team members in almost 50 countries. With Altran, the Group reported 2020 combined revenues of EUR 15.8 billion. Learn more about us at


 Let’s talk about the role and responsibilities: 

  •  Build strong relationships through engagement with customers, colleagues and other key stakeholders across all stages of the system development life cycle.
  • Work collaboratively with stakeholders to facilitate and positively influence solution development and ongoing support.
  • Undertake customer requirements investigation, analysis and solution design in accordance with assigned initiatives and work.
  • Lead the articulation of business needs and the facilitation of business and system solutions.
  • Lead the compilation and/or validation of system requirements and process documentation to ensure feasibility and traceability of requirements.
  • Support the business in identification of business benefit and value, tangible and intangible, for initiatives raised
  • Support the business in production of cost benefit analysis and or production of business case submissions
  • Play a key role in the development of functional documentation, facilitating the management of changes if required, support of testing initiatives and the resolution of problems as they emerge.
  • Facilitate workshops and design sessions using the appropriate methodologies and frameworks (including Agile development)
  • Undertake solution lead role as required including design, costing, co-ordination and specification activities ensuring that requirement deliverables meet business needs and expectations.
  • Validate and ensure that Solution deliverables meet business needs
  • Participate in the development of design documents, design reviews and analysis of functional changes to systems.
  • Act as relevant subject matter expert to our internal and external business partners in shaping solutions
  • Communicate collaboratively throughout the design and costing process with technical stakeholders as part of managing expectations for business and solution “customers”.
  • Positively influence resolution of problems and issues with consideration of existing competing priorities.
  • Formulate and recommend changes and/or enhancements to business processes and systems
  • Utilise agile methodologies where appropriate in your work.

Let’s talk about your qualifications and experience:  

  • 8 plus years of experience in the insurance industry with hands on experience across the underwriting and claims function, either working in operations or as part of IT implementation
  • 5 plus years of Guidewire experience, working in the capacity of a business analysts across PolicyCenter and ClaimsCenter
  • Experience leading discovery phase of at least one large transformation
  • Advanced customer relationship skills
  • Ability to analyse customer requirements and provide appropriate alternatives and solutions to meet those requirements.
  • Advanced problem solving, business research and analytical skills.
  • Strong design skills
  • Strong internal consultation and negotiation skills
  • A disciplined approach to planning, implementation and project execution
  • Ability to prioritise workload and meet agree timeframes
  • Excellent presentation and communication skills.
  • Strong change management skills
  • Strong facilitation and workshop skills

Let’s talk about what’s in it for you!

Passionate people are Capgemini’s Ace of Spades – join us to discover a career that will challenge, support and inspire you. Working at Capgemini you’ll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits.  We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. 

As “Architects of Positive Futures”, Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.  To support our commitment to diversity and inclusion, we celebrate or recognise special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities.  Our Employee Resource Groups Women@Capgemini, OutFront, Indigeneous, Parents and Careers and Sustainability Community of Practice support the grassroots passion of employees to drive our diversity agenda and effect change.  

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution.  We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP’s (Carbon Disclosure Project) prestigious “A list” for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero busines by 2030. 

Recognised by Ethisphere as one of the World’s Most Ethical Companies for the last 9 years in a row, ethics and values are at the heart of Capgemini’s corporate culture and business.  Embedded in our DNA, our seven values – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty – have remained the same since company inception in 1967. To see how we bring these values to life, visit and listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. 

Please note unsolicited resumes from employment agencies or other third parties will not be considered.





Posted on:

June 2, 2021

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type: